Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges will vary dependent on your country. Currently orders are sent out via Royal Mail 2nd Class Post within the United Kingdom for £1.49. All international parcels will incur differential charges for postage.
We currently accept PayPal payments
Within the UK items should take between 1-5 working days and 10-14 days for international customers.
Of course we do. contact us any time at firstname.lastname@example.org
You will be notified every step of the way, from packaging to delivery, we will keep you updated.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our refund policy is in line with the Consumer Rights Act 2015. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen days.
Only regular priced items may be refunded, sale items will be refunded at the price they were purchased.